Privacy Policy

Great Circle Cleaning (Pty) Ltd is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services. By using our website, you consent to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Information: This includes your name, email address, phone number, and postal address, which you provide when you contact us, request a quote, or book our services.
  • Payment Information: When you make a payment, we collect necessary payment information, such as credit card details or bank account information. This information is processed securely by our payment service providers.
  • Usage Data: We collect information about how you use our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.
  • Cookies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and track your activity.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To Provide Services: To process your bookings, provide cleaning services, and communicate with you about your service requests.
  • To Improve Our Website: To analyze website usage and trends, and to improve the content and functionality of our website.
  • To Communicate with You: To respond to your inquiries, provide customer support, and send you updates and promotional materials about our services.
  • To Process Payments: To process payments for our services and to prevent fraudulent transactions.
  • To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your personal information with the following third parties:

  • Service Providers: We share information with third-party service providers who assist us in providing our services, such as payment processors, IT support, and marketing agencies.
  • Business Partners: We may share information with our business partners to offer you joint services or promotions.
  • Legal Authorities: We may disclose information to legal authorities if required by law or legal process.

We will not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Using encryption to protect sensitive data transmitted online.
  • Implementing firewalls and intrusion detection systems to prevent unauthorized access to our systems.
  • Limiting access to personal information to authorized personnel only.
  • Regularly reviewing and updating our security practices.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
  • Data Portability: You have the right to request a copy of your personal information in a structured, machine-readable format.

To exercise these rights, please contact us using the contact information provided below.

7. Cookies

We use cookies to enhance your experience on our website. You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date. Your continued use of our website after any changes constitutes your acceptance of the new Privacy Policy.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Great Circle Cleaning (Pty) Ltd

[Insert Address]

[Insert Phone Number]

[Insert Email Address]

Effective Date: [Insert Date]